Terms and Conditions
Effective as of 29/10/21
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Customers" or "The Customer") wishing to purchase the products offered for sale ("The Products") by the Seller on the website www.audreyofficiel.com. The Products offered for sale on the website are as follows:
Clothes
The main characteristics of the Products and in particular the specifications, illustrations or capacity of the Products, are presented on the website www.audreyofficiel.com which the customer is required to read before ordering.
The choice and purchase of a product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when placing the order.
These terms and conditions are accessible at any time on the website www.audreyofficiel.com and shall prevail over any other document.
The Customer declares that they have read and accepted these Terms and Conditions by ticking the box provided for this purpose before implementing the online ordering procedure on the website www.audreyofficiel.com.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
GIORDANO Audrey
Email: aud.officiel.rey@gmail.com
ARTICLE 2 - Price
The Products are supplied at the prices in effect on the website www.audreyofficiel.com, at the time the order is registered by the Seller.
Prices are expressed in Euros, including VAT.
The prices take into account any discounts that may be offered by the Seller on the website www.audreyofficiel.com.
These prices are fixed and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to change the prices at any time.
Prices do not include shipping, transport and delivery charges, which are billed separately, under the conditions indicated on the website and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
ARTICLE 3 – Orders
It is the Client's responsibility to select the Products they wish to order on the website www.audreyofficiel.com, according to the following terms:
The customer selects the desired product, chooses the size, adds it to their cart, and then confirms their order by proceeding to payment. They then fill in their information (email, name, surname, postal address, telephone number), choose delivery within France or Europe, proceed to the payment page, and receive a confirmation email once the payment is validated.
Product offers are valid as long as they are visible on the website, subject to available stock.
The sale will only be considered valid after full payment of the price. It is the Client's responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the website www.audreyofficiel.com constitutes the formation of a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment for a previous order or otherwise.
The Customer will be able to track the progress of their order on the website.
ARTICLE 4 - Payment Terms
The price is paid via secure payment, according to the following terms:
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payment by bank card
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Apple Pay
www.audreyofficiel.com implements all necessary measures to ensure the confidentiality and security of bank details transmitted on the site. The site uses an online payment security system that encrypts your bank details. Payment information is transmitted according to the highest security standards. The transmission of your bank details is guaranteed by our partner Stripe: All information exchanged to process the payment is encrypted. This data cannot be detected, intercepted, or used by third parties. Stripe verifies that the connection with the customer's browser is secure before sending the payment form to the banking institution that processes the financial transaction. As Stripe is a technical service provider, it does not handle order disputes, which are handled directly by customer service as mentioned above or, if applicable, by the customer's bank.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered by post via Colissimo in metropolitan France or in the following zone(s): Europe (Reunion) and United Kingdom/Switzerland.
Once the package is handed over to the carrier, delivery within France will take 2 to 4 business days.
Delivery consists of transferring physical possession or control of the Product to the Customer. Unless otherwise specified or in the event of unavailability of one or more Products, the Products ordered will be delivered in a single shipment.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer as soon as possible.
Deliveries are made by post to the address provided by the customer when placing the order, provided that the carrier can easily access it. Once the package has been handed over to the carrier, the seller is no longer responsible for any loss, damage, or theft.
In the event of theft from the customer's mailbox, the customer must file a claim with the post office within 14 days of the presumed delivery date and provide proof of theft (police report). In this case, the seller will be obligated to resend the order.
In the event of a special request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to a separate additional invoice, based on a quote previously accepted in writing by the Customer.
The Customer is required to check the condition of the products received upon delivery . Any delivery issues, such as:
damaged packages,
missing products,
damaged products,
Products not conforming to the order,
The customer has 14 days from receipt to submit a claim by email – return form included – accompanied by all supporting documentation (including photos). After this period, and if these formalities have not been observed, the Products will be deemed compliant and free from any apparent defects, and no claim will be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its own expense, the Products delivered whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
For orders outside mainland France, when the package destined for export arrives at its destination, the recipient will be responsible for paying any applicable taxes or customs duties in the destination country. Local authorities can provide helpful information.
ARTICLE 6 - Transfer of Ownership
Ownership of the Products will only transfer from the Seller to the Customer after full payment of the price by the latter, regardless of the delivery date of said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code, "For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good."
The right of withdrawal can be exercised online using the withdrawal form available at the bottom of the page.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be resold as new.
Damaged, soiled or incomplete products will not be accepted for return.
The return shipping costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days of the Seller's receipt of the Products returned by the Customer under the conditions set out in this article.
ARTICLE 8 - Seller's Liability - Guarantees
The Products supplied by the Seller benefit from:
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of the legal guarantee of conformity, for defective, damaged or faulty Products or Products not corresponding to the order,
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of the legal guarantee against hidden defects arising from a defect in material, design or manufacturing affecting the delivered products and rendering them unfit for use.
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
"The seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision."
Article L217-5 of the Consumer Code
"The property conforms to the contract:"
1° If it is suitable for the purpose usually expected of similar goods and, where applicable:
- if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
- if it possesses the qualities that a buyer can legitimately expect, having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
2° Or if it possesses the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, which has been brought to the seller's attention and accepted by the latter.
Article L217-12 of the Consumer Code
"The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods."
Article 1641 of the Civil Code.
"The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Article 1648, paragraph 1 of the Civil Code
"The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect."
Article L217-16 of the Consumer Code.
"When the buyer requests the seller, during the term of the commercial warranty granted to them upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least seven days is added to the remaining term of the warranty. This period begins from the date of the buyer's request for intervention or the date the property in question is made available for repair, if this latter date is later than the request for intervention."
In order to assert its rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or of the existence of hidden defects from the date of their discovery.
The Seller will refund, replace or repair Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be refunded based on the invoiced rate and return costs will be refunded upon presentation of proof of payment.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as quickly as possible and no later than 14 days following the Seller's confirmation of the non-compliance or hidden defect. This refund may be issued via bank transfer.
The Seller shall not be held liable in the following cases:
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non-compliance with the legislation of the country in which the products are delivered, which is the Client's responsibility to verify,
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in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
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The photographs and graphics presented on the site are not contractual and do not constitute a binding commitment on the part of the Seller.
The Seller's warranty is, in any event, limited to the replacement or refund of non-conforming or defective Products.
ARTICLE 9 - Personal Data
The Customer is informed that the collection of their personal data is necessary for the sale of Products by the Seller and for their transmission to third parties for the purpose of delivering the Products. This personal data is collected solely for the performance of the sales contract.
9.1 Collection of personal data
The personal data collected on the website www.audreyofficiel.com are as follows:
Payment
As part of the payment for Products offered on the website www.audreyofficiel.com, the site records financial data relating to the Client's/user's bank account or credit card.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of the Products.
The category(ies) of co-contractor(s) is/are:
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Transport providers
9.3 Data Controller
The data controller is the Seller, as defined by the French Data Protection Act and, from 25 May 2018, by Regulation 2016/679 on the protection of personal data.
9.4 Limitation of treatment
Unless the Client expressly agrees, their personal data will not be used for advertising or marketing purposes.
9.5 Data retention period
The Seller will retain the data thus collected for a period of 5 years, covering the time of limitation of the applicable contractual civil liability.
9.6 Security and confidentiality
The Seller implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information over the Internet.
9.7 Implementation of Customer and User Rights
In accordance with the regulations applicable to personal data, Clients and users of the website www.audreyofficiel.com have the following rights:
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They can update or delete their personal data as follows:
By sending an email to aud.officiel.rey@gmail.com with your first and last name.
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They can exercise their right of access to know what personal data concerning them is being processed by writing to the address indicated in Article 9.3 "Data Controller"
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If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in Article 9.3 "Data Controller".
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They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data Controller".
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They can also request the portability of data held by the Seller to another service provider
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Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, can be exercised by sending a request by mail or email to the Data Controller whose contact details are given above.
The data controller must provide a response within a maximum period of one month.
If the Client's request is refused, the reasons for the refusal must be given.
The Client is informed that in case of refusal, he/she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or take legal action.
The Customer may be asked to tick a box indicating their consent to receive informational and promotional emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual Property
The content of the website www.audreyofficiel.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 11 - Applicable Law - Language
These Terms and Conditions and the transactions arising therefrom are governed by and subject to French law.
These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 12 - Disputes
For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these Terms and Conditions.
The Client is informed that in any event, they may resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
In this case, the appointed mediator is
AMIDIF
1 Place de Fleurus - 77100 Meaux
Email: contact@amidif.com .
The Customer is also informed that they may also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from purchase and sale transactions concluded under these Terms and Conditions, which have not been resolved amicably between the seller and the buyer or through mediation, shall be submitted to the competent courts under the conditions of common law.
Created on https://www.legalplace.fr
ANNEX I
Withdrawal form
Date ______________________
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.audreyofficiel.com except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.
To the attention of Audrey Giordano
6 Allée des Iris, 21121 Fontaine-lès-Dijon
I hereby notify you of my withdrawal from the contract for the following item:
- Order dated (indicate date)
- Order number: ...........................................................
- Customer Name: ...........................................................................
- Customer Address: .......................................................................
Client Signature (only if this form is submitted on paper)